Shipping & Delivery Policy

All orders placed through the DailyPrime platform are processed promptly by our certified fulfillment centers in France and European partner logistics hubs. Orders are verified, packed, and handed over to courier carriers within 1 to 2 business days (Monday through Friday, excluding French national holidays).

Once your order is dispatched, you will receive an automated shipping confirmation email containing your direct tracking number and estimated delivery timeline.

We deliver DailyPrime across Metropolitan France, the European Union, and select international destinations. Estimated transit times from date of dispatch include:

• Metropolitan France: 2 to 4 business days via Colissimo or Chronopost.
• European Union (EU): 3 to 6 business days via DHL Express, DPD, or national postal partners.
• International Destinations: 6 to 12 business days depending on customs clearance and regional postal routing.

Please note that delivery timelines are estimates provided by shipping carriers and may be subject to minor delays during peak holiday seasons or adverse weather conditions.

Shipping costs are calculated automatically at checkout based on the destination country and order weight. Transparent shipping rates will be displayed clearly before you finalize your transaction. We are pleased to offer complimentary standard shipping on all qualifying orders exceeding specified order thresholds displayed on the store.

Every dispatch is assigned a unique carrier tracking number. You can monitor the real-time transit status of your package directly on the courier carrier's tracking portal. In the event that a delivery cannot be completed due to recipient absence, the carrier will leave a delivery notice or redirect the parcel to the nearest secure pickup location.

Orders shipped within the European Union are free from additional customs duties and include applicable French Value Added Tax (VAT). For deliveries to international destinations outside the EU, the recipient is responsible for any regional import duties, customs taxes, or clearance fees imposed by the destination country's customs authorities.

If your shipment arrives with evident outer packaging damage, please inspect the contents and notify both the delivering courier and our customer service team within 48 hours of receipt. Include photographs of the outer packaging and damaged product. In case of carrier-confirmed lost parcels, JIYU JDM will arrange a prompt replacement shipment at no additional cost.

For shipping assistance, reach our logistics desk at [email protected].